Faster issue resolution for staff and management.
IT Support
Get Reliable IT Support
Practical technical support that keeps your team working smoothly.
Benefits
Key outcomes
A single support partner for devices, access, connectivity and routine requests.
Predictable support coverage aligned to team size and complexity.
A clear path from ad hoc issues into fully managed IT support.
Packages
Compare IT Support Packages
Clear package options with enough detail to compare quickly, and a full package view when you need the complete scope.
Remote
Small teams needing a dependable technical contact without on-site complexity.
R2 500
per month
Entry-level support cover for teams that mainly need helpdesk assistance and remote troubleshooting.
Key Highlights
- Remote helpdesk support
- Business-hours response
- User account assistance
- Email and printer troubleshooting
- Basic device support
- Connectivity issue triage
- Monthly support summary
- Escalation recommendations
Deliverables
- Remote support coverage
- Issue logging and resolution
- Recurring issue summary
Business
SMEs that want an outsourced IT partner without building an internal support team.
R6 900
per month
A broader support arrangement with remote coverage, scheduled on-site help and proactive oversight.
Key Highlights
- Everything in Remote
- Scheduled on-site support
- User onboarding and offboarding
- Network and printer support
- Device health checks
- Patch and update oversight
- Priority response queue
- Monthly review call
Deliverables
- Hybrid support coverage
- Routine IT oversight
- User lifecycle support
Managed IT
Growing organisations needing ongoing IT governance and technical continuity.
R14 500
per month
A more complete managed support model with higher-touch oversight, planning and infrastructure coordination.
Key Highlights
- Everything in Business
- Expanded support coverage
- Infrastructure coordination
- Asset planning support
- Quarterly IT roadmap session
- Policy and access review
- Procurement guidance
- Incident coordination
Deliverables
- Managed support partnership
- Infrastructure planning input
- Quarterly roadmap review
Comparison Table
Compare Features Side by Side
Package differences are generated directly from the service data so the comparison stays consistent as offers evolve.
| Feature | RemoteR2 500 | BusinessR6 900 | Managed ITR14 500 |
|---|---|---|---|
| Remote helpdesk support | - | - | |
| Business-hours response | - | - | |
| User account assistance | - | - | |
| Email and printer troubleshooting | - | - | |
| Basic device support | - | - | |
| Connectivity issue triage | - | - | |
| Monthly support summary | - | - | |
| Escalation recommendations | - | - | |
| Everything in Remote | - | - | |
| Scheduled on-site support | - | - | |
| User onboarding and offboarding | - | - | |
| Network and printer support | - | - | |
| Device health checks | - | - | |
| Patch and update oversight | - | - | |
| Priority response queue | - | - | |
| Monthly review call | - | - | |
| Vendor coordination | - | - | |
| Everything in Business | - | - | |
| Expanded support coverage | - | - | |
| Infrastructure coordination | - | - | |
| Asset planning support | - | - | |
| Quarterly IT roadmap session | - | - | |
| Policy and access review | - | - | |
| Procurement guidance | - | - | |
| Incident coordination | - | - | |
| Priority escalation handling | - | - |
How We Work
A Clear Delivery Workflow
Each stage is defined up front so you know what happens next, who is responsible and when feedback matters.
01
Support Review
We assess the common issues, users, devices and business hours involved.
02
Coverage Design
Response channels, support scope and escalation rules are defined.
03
Onboarding
We document users, systems and immediate technical priorities.
04
Support Delivery
Requests are handled through the selected support model.
05
Review & Improve
Recurring issues and infrastructure gaps are surfaced proactively.
FAQs
Common Questions
Yes, but the package structure is designed for clients who want predictable support availability and faster continuity.
Yes. Remote support is a core part of the service, and on-site support can be layered in where required.
Yes. Business and Managed IT packages include structured user setup and access-related support.
Yes. Laptop sales, device recommendations and infrastructure procurement can be managed alongside support.
Related Services
Services Clients Commonly Pair Together
Website Hosting
Reliable hosting for businesses that need stability, speed and support.
Our hosting plans are built for service businesses, company sites and growing digital platforms that want local support and clean handover.
View ServiceServers & Networking
Stable infrastructure for teams that need dependable connectivity, file access and business continuity.
This service combines practical network design with server planning so your office infrastructure is not pieced together reactively.
View ServiceLaptop Sales
Business-ready devices sourced and packaged with practical support options.
Instead of generic retail choices, we package devices around how your staff or students actually work and what support your organisation needs afterward.
View ServiceNeed IT support that your team can actually rely on?
We can match the right support model to your users, devices and operating hours.